| Delivery capacity | Ability to meet normal demand, delivery frequency, order lead times, and agreed delivery windows. | Ask for a written supply plan showing expected quantities, lead times, delivery arrangements, and how demand changes are handled. | Unclear lead times, no documented supply plan, or promises that cannot be supported by available transport and inventory. |
| Continuity of supply | Contingency arrangements for transport disruption, equipment outages, severe weather, or other interruptions. | Ask how shortages are communicated, whether alternate supply or routing options are available, and what notice customers receive. | No defined escalation process or no explanation of how supply interruptions are managed. |
| Product specification | The ammonia form, concentration or grade, and any agreed quality limits must match the intended process and site equipment. | Request a current specification and safety data sheet (SDS); confirm the product identity and concentration on delivery documentation. | Missing or inconsistent product documents, or uncertainty about whether the product is anhydrous or aqueous ammonia. |
| Storage and handling | Storage and transfer arrangements appropriate to the product, site design, equipment, and applicable local requirements. | Ask what unloading connections and site conditions are required, and confirm responsibilities for inspection, maintenance, and safe transfer. | Assumptions that storage requirements are the same for all ammonia products, or unclear unloading and transfer responsibilities. |
| Transport and delivery controls | Appropriate vehicles, trained personnel, delivery procedures, and compliance with applicable dangerous-goods transport rules. | Ask how drivers and contractors are qualified, how delivery documents are provided, and how site-specific access and unloading rules are followed. | No clear driver or contractor qualification process, or incomplete delivery and hazard documentation. |
| Emergency support | A clear route for urgent contact and prompt access to personnel who can provide product and incident information. | Confirm emergency contact details, availability hours, escalation steps, and how the supplier coordinates with the customer’s site response plan. | Only routine business contact details are provided, or emergency responsibilities are not clearly defined. |
| Safety information and training | Access to current hazard information and suitable guidance for employees involved in receiving or handling ammonia. | Ask how SDS updates are shared and whether the supplier can provide product-handling guidance or support coordination with site safety staff. | Outdated safety information or no process for communicating relevant product or handling updates. |
| Documentation and performance review | Consistent order, delivery, and product records, with a process for resolving discrepancies and reviewing service performance. | Agree on required delivery records, issue-reporting contacts, response expectations, and periodic reviews of delivery reliability and safety concerns. | Missing records, repeated unresolved delivery issues, or no documented process for handling complaints. |